Terms of Use

Please, as a guest, read through this small print of AMSTEL HouseBoats should you want to know about booking conditions, the cancellation policy, privacy etc.

reservation
You can send a reservation request directly from the online calendar, or by email. The calendar is usually up-to-date, however, if the apartment shows availability, we do not guarantee a booking. You will receive an  invoice through PayPal to pay the total booking amount. Payment of the invoice within 24 hours then automatically confirms your reservation. Paypal is an safe and secure online bank through which you can send and receive money by using the email address of the person or company you want to transfer money to. 

cancellation
Should your plans change unexpectedly and you have to cancel your reservation, we will refund as follows:

- 100% refund (minus an administration fee of 50 Euro) if the cancellation is made 2 months or more in advance.

- 50% of the payment will be refunded if cancellation is made from two months to 14 days before arrival date.

- 20% of the payment will be refunded if cancellation is made 7-14 days before arrival date.

- No refund if cancellation is made within 6 days of arrival. No refunds in case of shortening your stay after arrival.

liabilities
We accept no liability for any loss, injury or damage suffered by you, or any member of your family, or guests, during your stay. We accept no responsibility for property left on the premises. No contents are insured by us in the apartments. Personal contents insurance is recommended.

conditions
In case off circumstances beyond our control the maximum compensation we can offer is the amount paid for the room.

legitimate business
AMSTEL HouseBoats is registered with the Chambre of Commerce under number 69848661. And we are subject to VAT, Tourist Tax and other taxes (all of which are included in the rates published).